FAQ
Frequently Asked Questions About Our Cleaning Service
Honest answers about how we work, what to expect, and who we serve.
What should I expect during the three-hour visit?
Our cleaners arrive with all products and equipment, clean kitchens, bathrooms, living areas, and bedrooms as described, and lock up when finished. You do not need to be home during the visit.
Who is this service not for?
We do not clean commercial spaces, offices, warehouses, or retail locations. We also do not offer same-day emergency service or deep carpet and upholstery cleaning.
What exactly is included in each visit?
Kitchen counters, sinks, stovetops, and appliance exteriors; bathroom tiles, tubs, toilets, mirrors, and fixtures; vacuuming carpets and mopping floors; dusting furniture, baseboards, and reachable shelves; wiping light switches, door handles, and windowsills. All plant-based products and equipment are included.
What do I need to do before the visit?
Clear personal items, mail, and small objects from counters and tables so we can clean surfaces. Provide access to the home during the scheduled time, and secure pets in a separate room if they are nervous around visitors.
What if I'm not satisfied with the cleaning?
If anything does not meet your expectations, write to us through the contact form and we'll work with you to address it.
How do I pay and what happens if I cancel?
Payment is arranged after you confirm your appointment. To cancel, write through the contact form at least 48 hours before the appointment for a full refund, returned to the same payment method within 7 business days.
Are your cleaners insured and vetted?
Yes. All cleaners carry insurance and have completed background checks before their first assignment.
What happens if you need to cancel?
If we cancel or need to reschedule, you receive a full refund or a new appointment date of your choice.
Ready to schedule a cleaning?
Write through the contact form with your address and preferred dates. We'll reply within two business days with available appointment slots.